Customer Service telephone number:
0870 330 3001
(available Mon-Fri 8am to 5pm)
(ROI: 0044 1582 483 320)

The following customer service information applies to all voice products not listed above.

e-mail:
dss.support@olympus-europa.com

Toll-free number:
00800 67 10 83 00
(available Mon-Fri 9am to 6pm CET)

Please note that some (mobile) phone services/providers do not permit access or request an additional prefix to 800 numbers.

All calls made to toll-free numbers from mobile phones may be subject to charges. You should confirm the rates and numbers directly with your service provider as these can vary. 

If you cannot connect to the toll-free number, please use one of the following direct dial numbers (will incur charges):
0049 180 5 67 10 83
0049 40 237 73 899
(available Mon-Fri 9am to 6pm CET)

For product service information for all other voice products see the information below.

1. Keep your purchase receipt in a safe place. Warranty work cannot be carried out without this.

2. If you are unable to return your product to your dealer, please contact the Olympus Customer Support department (see above). If returning your Olympus equipment for service, please make sure you use a secure method of transit that is traceable.

3. To facilitate the service of your equipment, you can download this repair form to be sent in together with your Olympus equipment. Ensure that a copy of the purchase receipt is enclosed and that accessories not related to the repair are retained.

Please send your equipment, repair form and copy of purchase receipt to the following address:

Olympus Pro-Line Service
Unit 6 Titan Court
Laporte Way
Luton
LU4 8EF

Repairs completed within 3 working days of receipt.

The following product service information applies to all voice products not listed above.

For all other voice product service information please contact us either by e-mail or phone.

e-mail:
dss.support@olympus-europa.com

Toll-free number:
00800 67 10 83 00
(available Mon-Fri 9am to 6pm CET)

• Repairs completed with 3 working days of receipt

• Repairs carry 12 month warranty

• Prices include parts, labour and return carriage within UK mainland.

This is the fixed price repair structure for Olympus Pro-Line equipment:

Device Type	Model	Description	Price
Dictation	DS-4000	Pro-Line Recorder	£68.00
	DS-3300	Pro-Line Recorder	£68.00
	DS-2200	Pro-Line Recorder	£68.00
	DS-3000	Pro-Line Recorder	£68.00
	DS-660	Pro-Line Recorder	£68.00
Transcription	RS26	Foot control for DS-4000/3300	£35.00
Integrator Solution	DR-2000	Direct Record - 4 function slide switch	£55.00
	DR-1000	Direct Record - Pointing device for PC	£55.00
Accessories	CR3	Docking station for DS-4000/3300	£25.00
	CR2	Docking station for DS-2200	£25.00
	CR1	Docking station for DS-660/330	£25.00

  

 

 

 

 

 

 

 

 

    All prices exclude VAT.